Terms of Service
Let’s keep things simple…
As your HR provider we are going to help you manage a whole host of HR activities as per our brochure which you should already have obtained.
We have two unique selling points:
- You will be provided with your own dedicated HR Account Manager and he/she will be available to you from 9:00am until 5:00pm Monday to Friday. You will also have access to 24/7 support outside of these hours via our advice line – all of which will happen within two working days of joining us.
- You don’t need to sign up for a minimum duration but out of courtesy and goodwill please consider the fact that we are going to invest substantial time reviewing and updating your HR policies (amongst other things) in the first few months, so to keep everyone happy we require that you consider 12 months as an appropriate minimum term.
What we can’t do…
- If you want to leave us and cancel from our services, we require at least 30 days’ notice. We cannot accept anything less.
- We cannot provide you with Contracts and Handbooks in any other format other than adobe PDF – we build them on a custom-built platform.
- Our service is ‘remote’ based therefore if you are expecting or you require an on-site visit at your offices this is likely to incur an additional charge. Save yourself that cost and pop into us for free instead.
Some other things to remember…
- If you’re planning to pay for this service by Direct Debit or Credit Card, you can expect your bill on the 19th of every month.
- Your first bill is going to include a once off sign-up fee, as agreed.
- You can submit feedback at any stage using the feedback buttons at the end of all our e-mails.
- You can contact us by phone, e-mail, skype, online, post and in-person at our offices.
- Finally, all our calls are recorded and retained for a period to help us with training our staff and for quality purposes. Occasionally we need to review what we’ve discussed to make sure you get the best advice possible.
Finally, we look forward to working with you and your team and helping you with your HR needs and activities. Thank you and welcome again to The HR Company!