A recent Workplace Relations Commission (WRC) ruling has attracted attention after a €170,000 discrimination claim against Ryanair was dismissed on the grounds of “abuse of process.” The case highlights the risks of relying on AI-generated content in formal legal submissions and underscores the importance of procedural integrity in employment disputes.

Flight attendant Fernando Oliveira brought a claim against Ryanair under the Employment Equality Act 1998, alleging discrimination on the basis of race and family status.

During the proceedings, the WRC adjudicator identified serious issues within the complainant’s written submissions, many of which included legal references that were irrelevant, misquoted or entirely non-existent. Ryanair’s legal representatives argued that sections of these submissions appeared to have been created using artificial intelligence (AI) tools, producing numerous “phantom” citations.

The adjudicator concluded that the claimant’s actions had wasted considerable time and that the introduction of new allegations late in the process further undermined the fairness and integrity of the hearing. As a result, the case was dismissed.

Key Lessons for Employers

This case serves as a timely reminder for employers and HR professionals of the importance of accuracy, credibility and proper procedure when navigating WRC proceedings. All submissions must be factual and supported by verifiable evidence, as misleading or inaccurate documentation can undermine an entire case. While AI tools can be useful in drafting materials, they should never replace human oversight or professional judgement. Every submission must be carefully reviewed to ensure accuracy and compliance.

How The HR Company Can Help

Employers should also adhere strictly to established procedures…and that’s where The HR Company comes in. Our team ensures every step of your process is handled with precision and professionalism. With expert HR guidance, we help you avoid costly procedural errors and remain up-to-date with ever changing legislation. Partnering with The HR Company means having experienced professionals by your side to protect your business and keep you compliant from start to finish. Caption: A recent WRC case highlights how the use of AI can never replace the professional knowledge and experience of a human.

At The HR Company, we ensure your processes, policies and submissions are fully compliant and professionally managed… by people, protecting your business every step of the way.