Fair Usage and Other Terms & Conditions

1. Fair Usage Policy

The HR Company is committed to providing high-quality HR support services to all of our clients. To ensure we can maintain this level of service for everyone, we have a Fair Usage Policy in place.

  • Calls and Advice Sessions: The HR Employer Protection & Advisory Service includes unlimited calls for HR advice. However, to prevent excessive or disproportionate use, the number of advice sessions (via phone, Zoom, or Skype) should not exceed what is deemed fair and reasonable by The HR Company. Typically, we would consider up to 20 calls per month as fair usage. Should your company’s usage significantly exceed this, we reserve the right to review and adjust the service or charges accordingly.
  • In-Person Meetings: In-person meetings at our Head Office in Sandyford are also unlimited; however, a maximum of 2 meetings per month is considered reasonable. Any additional meetings can be arranged but may be subject to additional fees.
  • Email Correspondence: While email support is provided as part of the service, the correspondence volume should be proportional to the service being rendered. Excessive or frequent emails that go beyond the reasonable scope of HR advice may also prompt a review.
  • Employee Coverage Limitation: Our services are provided exclusively for direct employees of the client organisation. This includes only those individuals directly employed by the client under standard employment contracts. Our services do not extend to agency staff, subcontractors, or other third-party personnel, including those on-site as part of a recruitment company arrangement. For any support or guidance related to non-direct employees, please contact us to discuss separate provisions.

2. Amendments to the Fair Usage Policy

The HR Company reserves the right to amend this Fair Usage Policy at any time. Any changes will be communicated to the Client in writing, and reasonable notice will be provided before the changes take effect.

3. Other Terms & Conditions

  • Additional Services: Any services provided outside the scope of the listed services (e.g., bespoke projects, significant document revisions, or HR investigations) may be subject to additional charges. These will be agreed upon in writing before any additional work is carried out.
  • Confidentiality: Both parties agree to maintain the confidentiality of all sensitive business information shared during the provision of services. This extends to all HR advice and documents provided under this agreement.
  • Response Time: We aim to respond to all HR advice queries within 1 business day. In the case of more complex issues that require further investigation, we will provide an estimated timeline for resolution.
  • Termination Notice: As stated in the Service Agreement, termination of the agreement after the initial term requires 30 days’ written notice. Failure to provide appropriate notice will result in the contract continuing on a month-to-month basis until terminated. Upon receipt of the cancellation notice, a final full billing cycle will be charged where billing is set to monthly. This means that services will continue and be billed through the end of that cycle, after which cancellation takes effect. Partial or prorated billing will not apply for the final billing cycle, regardless of when in the cycle the cancellation notice is provided.
  • Changes to Service Fees: The HR Company may adjust its service fees by up to 7% at the end of each contracted period. Any fee increase will be communicated at least 30 days prior to the renewal of the contract.